Our Engagements
Three ways to work with us.
Each engagement is designed for a different stage and need. From a single focused session to an ongoing advisory relationship.
← Back to HomeOur Approach
Observation before recommendation
Every engagement begins with listening and looking rather than with a prepared framework. We want to understand what is actually happening in your property before suggesting anything. The observations come first; the written output reflects what was observed, not what consulting theory would suggest.
This approach takes more time at the start, but it produces recommendations that your team can recognise as accurate — which makes them far more likely to be used.
Observe first
We visit and observe before forming any view on what needs to change.
Write clearly
All outputs are written in plain language that your team can read and apply.
Agree scope
We confirm what the engagement includes before any work begins.
Follow up
We check in after delivery to confirm the output was useful.
Guest Experience Session
฿4,000 per session
A working session to review how guests experience your property or service from arrival to departure. We walk the guest path with you, note warm moments and small frictions, listen carefully and then share a clear picture of what the journey looks like from the outside. Suited to small hotels, resorts and cafes.
What is included
- Initial conversation to set context and priorities
- On-site visit and structured guest journey walk-through
- Written journey summary document
- Prioritised improvement list
- Follow-up discussion after delivery
Typical timeline
Initial call — 30 to 45 minutes
On-site session — half day at your property
Written summary delivered — within 5 business days
Hospitality Operations Project
฿20,000 per project
A collaborative engagement to refine front-of-house and back-of-house routines so that service feels smoother for guests and calmer for staff. We work with your team on site, document what is agreed and produce practical guidelines and a training outline. Suited to hospitality businesses across Thailand.
What is included
- Discovery meetings with owner and key staff
- On-site observation across front and back of house
- Process guidelines document for agreed routines
- Training outline for staff onboarding and refreshers
- Closing review session and follow-up check-in
Typical timeline
Week 1–2: Discovery and observation on site
Week 3–4: Working sessions to agree and document routines
Week 5–6: Final review, delivery and closing session
Hospitality Business Advisory
฿33,500 per month
An ongoing advisory relationship supporting owners on seasonal planning, guest experience and team routines. We offer a steady outside view on commercial matters — someone to think through decisions with, review what is changing in the business, and maintain a clear record of what has been discussed and agreed. Suited to growing hospitality businesses.
What is included
- Two to four advisory sessions per month
- Written notes after each session
- Seasonal planning support
- Guest experience and team routine guidance
- Access to Sundara's hospitality network and resources
How the relationship works
There is no fixed agenda imposed from outside. Topics are led by what is most relevant to your business each month. Sessions happen in person where practical and by video where not. The relationship continues for as long as it is useful to both sides.
Enquire About AdvisoryCompare Engagements
Which engagement fits your situation?
Use this comparison to find the starting point that fits where your business is right now.
| Feature | Session | Operations Project Popular | Advisory |
|---|---|---|---|
| Price | ฿4,000 | ฿20,000 | ฿33,500/mo |
| On-site visit | |||
| Written journey summary | As relevant | ||
| Process guidelines | As required | ||
| Training outline | As required | ||
| Ongoing monthly sessions | |||
| Seasonal planning support | |||
| Best for | Properties wanting a clear outside view quickly | Properties with known routine friction to resolve | Growing businesses wanting a steady advisory presence |
How We Operate
Standards across all engagements
Confidentiality
All information shared during an engagement is treated as strictly confidential. We do not reference or share findings between clients.
Agreed scope in writing
Before any engagement begins, the scope, deliverables and timeline are confirmed in writing. No ambiguity in what has been agreed.
Direct delivery
The person who scopes and sells the engagement delivers it. We do not hand off to other staff after the agreement is reached.
Timely delivery
Written outputs are delivered within the agreed timeframe. If something affects the timeline, we communicate proactively.
Plain language
Our written outputs avoid jargon. They are designed to be read and used by a team, not interpreted by a specialist.
Follow-up included
After delivery, we check in to confirm the output was useful and to address any questions. This is part of every engagement.
Pricing
Clear, all-inclusive pricing
All prices are in Thai Baht (฿). Each engagement is fixed-price — no hourly billing, no add-on charges.
Guest Experience Session
฿4,000
per session
- Half-day on-site visit
- Journey summary document
- Improvement list
- Follow-up discussion
Operations Project
฿20,000
per project
- 4–6 week engagement
- Process guidelines document
- Staff training outline
- Multiple on-site visits
- Closing review & follow-up
Business Advisory
฿33,500
per month
- 2–4 sessions per month
- Written notes each session
- Seasonal planning
- Ongoing relationship
Not sure which fits? Just ask.
A short conversation is enough to understand where your property is and which engagement makes sense. No commitment required.
Get in Touch